Product Policies
1. Product Quality and Authenticity
Quality Assurance:
At Timeless Beauties LLC, we are dedicated to offering jewelry of exceptional quality. Each item is meticulously crafted and undergoes a thorough quality check to ensure it meets our high standards. We work with reputable suppliers and manufacturers to guarantee that all products are authentic and made with genuine materials.
Authenticity Guarantee:
We stand behind the authenticity of our jewelry. If you have any concerns about the authenticity of a product, please contact us within [X] days of receiving your order. We will provide you with verification documentation or arrange for a review.
2. Product Descriptions and Images
Accuracy:
We strive to provide precise and comprehensive product descriptions and high-resolution images. However, variations in monitor settings and lighting may cause slight differences between the product's appearance on our website and its actual look. If you need further information or have specific questions, please reach out to our customer service team.
Color and Size Variations:
Due to the nature of handcrafted items and natural materials, there may be minor variations in color and size. These variations are considered part of the charm of handmade and natural products.
3. Customization and Personalization
Current Offerings:
At this time, we do not offer customization or personalization services. Our collection features a range of pre-designed pieces that are selected to suit various styles and preferences.
4. Pricing and Promotions
Pricing Information:
All product prices are listed in [currency] and are subject to change without notice. Prices are confirmed at the time of checkout.
Promotions and Discounts:
Occasional promotions, discounts, and special offers may be available. These promotions will be clearly advertised on our website. Please note that promotional codes and offers cannot be combined with other discounts and are only valid for a limited time.
5. Product Availability
Stock Levels:
Products are subject to availability. We update our inventory regularly, but in the event that an item is out of stock, we will inform you as soon as possible. If a product is unavailable, we may offer a refund, exchange, or store credit, based on your preference.
6. Product Care
Care Instructions:
To ensure the longevity and beauty of your jewelry, please follow the care instructions provided with your purchase. Avoid exposing your jewelry to harsh chemicals, perfumes, and excessive moisture. Clean your jewelry with a soft, lint-free cloth and store it in a jewelry box or pouch to prevent scratches and tarnishing.
Maintenance:
Regular maintenance may be required for certain types of jewelry. For detailed care recommendations, consult the product’s specific care instructions or contact our customer service team.
7. Returns and Exchanges
Return Policy:
We accept returns and exchanges within [X] days from the date of delivery. The item must be in its original condition, including packaging, and must not have been worn or altered. Please follow these steps for returns:
Contact our customer service team to request a Return Merchandise Authorization (RMA) number.
Pack the item securely and include the RMA number.
Ship the return package to the address provided by our customer service team.
Exchange Policy:
If you wish to exchange an item, please contact us within [X] days of receipt. Exchanges are subject to availability and may incur additional shipping charges.
Refunds:
Refunds will be processed to the original payment method within [X] business days of receiving the returned item. Shipping fees are non-refundable.
8. Warranty
Warranty Coverage:
Our jewelry comes with a [X]-month warranty against manufacturing defects. This warranty covers issues such as material flaws or craftsmanship errors. It does not cover damage due to wear and tear, accidental damage, or unauthorized repairs.
Claim Process:
To make a warranty claim, please contact our customer service team with details of the issue and a proof of purchase. We may request images of the defect or a return of the item for inspection.
9. Handling and Shipping
Processing Time:
Orders are processed within [X] business days. You will receive an email notification once your order has been shipped, including tracking information.
Shipping Options:
We offer various shipping methods, including standard and expedited options. Shipping costs and delivery times vary based on the chosen method and destination.
International Shipping:
We ship internationally. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times may vary based on the destination and customs processing.
